New Orleans Bespoke Couture Gowns — Featuring exquisite bespoke bridal gowns, formal attire, and custom bridal design services, we offer unparalleled couture bridal alterations to ensure your perfect fit.

Terms and Conditions

Terms & Conditions

By accessing our services, making a purchase, or interacting with our website, you agree to the following terms and conditions. These terms serve as a contract between you ("the customer") and [Your Business Name] ("we," "our," or "us").

1. Services & Availability

We offer custom-made fashion pieces and related services. We reserve the right to modify, withdraw, or discontinue any service or product at our discretion without prior notice. Availability is subject to design schedules, materials, and consultation bookings.

2. Orders, Payments & Cancellations

Custom Orders: All custom garments are made to order. Once design and production begin, orders are non-refundable.
Deposits: A 50% non-refundable deposit is required to initiate any custom order. The balance is due before final delivery.
Cancellations: Orders may be canceled within 24 hours of placing the order for a full refund. No cancellations will be accepted after this window.
Rush Orders: Expedited production is available for an additional fee, subject to our capacity.

3. User Conduct

By using our website or services, you agree to:

Not engage in unlawful, abusive, defamatory, discriminatory, or harassing behavior.
Not post or share spam, promotions, or third-party solicitations.
Not interfere with our website's performance or compromise security.

We reserve the right to suspend or terminate any customer interaction or user account for violating these terms.

4. Intellectual Property

All content, including designs, photographs, branding, and text, is the intellectual property of [Your Business Name] and may not be copied, altered, or redistributed without written permission. Custom designs remain our intellectual property unless otherwise agreed in writing.

5. Website Content & Liability

We strive to provide accurate, up-to-date information. However, we make no guarantees regarding completeness, reliability, or timeliness of content. We are not liable for:

Temporary unavailability of our website.
Errors in pricing, descriptions, or images.
Losses incurred through reliance on content or technical failures.

6. Shipping, Returns & Alterations

Shipping: We offer secure domestic and international shipping. Delivery dates are estimates and may be impacted by carrier or customs delays.
Returns: Due to the bespoke nature of our products, all sales are final unless otherwise stated.
Alterations: One complimentary alteration is included for local clients. Additional changes may incur a fee.

7. Privacy

We value your privacy and will never share your personal information with third parties without your consent. See our Privacy Policy for full details.

8. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Would you like this formatted for your website, order form, or printed material? I can also provide a matching Privacy Policy or help you build a client agreement form if you're offering fittings or consultations.

Return and Refund Policy

At-a-Glance: Return & Cancellation Policy

Custom Orders: Final sale. No returns or refunds once production begins.
Ready-to-Wear Items: Eligible for return within 5 days if unused and in original condition.
Damaged/Defective Items: Report within 3 days of delivery with photos for a possible replacement or refund.
Cancellations: Accepted within 24 hours of order placement.
Refunds: Processed within 10 business days after approved return.
Shipping: Return shipping is the customer’s responsibility unless due to our error.
Policy Subject to Change: Updates posted on our website as needed.